You can have your account and data deleted at any time. Right now deletion is handled by email, from the address on your account; a self-serve button in Settings is on the way.
Before you delete
Deleting is permanent and can’t be undone. First:
- Download the sprites you want to keep. Open your dashboard, select the jobs and export them. Once the account is gone, so are the files.
- Note your remaining credits. Unused daily, plan and pack credits are lost on deletion and aren’t refunded. If you bought a pack in the last 14 days and haven’t used it, ask for a refund before deleting.
- Save invoices you need for your own bookkeeping from Billing → Manage billing.
How to delete
- Email hello@aispritemaker.com from the address you sign in with, with the subject “Delete my account”. Writing from that address is how we confirm the request is yours.
- We reply to confirm, usually within one business day, and ask you to confirm once more.
- After you confirm, we delete the account.
Deletion:
- cancels any subscription, so you won’t be charged again;
- revokes all your API keys, so MCP clients and scripts stop working;
- signs you out everywhere;
- removes your public gallery items.
What gets deleted, and when
| Data | Deleted |
|---|---|
| Profile, email address, sign-in connections (Google, GitHub, Discord) | Within 30 days |
| Generated sprites, sheets and exports | Within 30 days |
| Uploaded references and videos, saved characters and custom motions | Within 30 days |
| API keys | Immediately |
| Copies in backups | Within a further 30 days |
We keep a few things because the law requires it or to prevent abuse:
- Invoices and payment records, for as long as tax law requires (typically up to 10 years). Stripe keeps its own payment records under its privacy policy.
- A hashed version of your email for up to 12 months, only to stop people deleting and recreating accounts to collect sign-up credits again. It can’t be turned back into your address.
Details are in the Privacy Policy.
Just want to stop paying?
You don’t need to delete your account to stop a subscription. Cancel your plan instead: you keep your account, pack credits and daily free credits, and every sprite you made keeps its commercial license.
Get a copy of your data
To get a copy of the personal data we hold about you (account details, job history, credit ledger), email hello@aispritemaker.com from your account’s address. We send it as a JSON file within 30 days, usually much sooner. Your sprites themselves you can download any time from the dashboard.
Can’t sign in?
If you can’t access the account you want deleted (lost access to the email, or the sign-in provider), email hello@aispritemaker.com from the address on the account if you still can, or explain the situation and we’ll verify ownership another way, such as the last four digits of the card on a recent invoice.
Related: Privacy Policy · Plans, billing and cancelling